Refund Policy

At medmarts.shop, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we are here to help. Please review our return and refund policy for a smooth and hassle-free experience.

 

Free Return Policy

We offer a free return within 7 days of receiving your order. If you wish to return an item, please ensure that it is in its original packaging, unused, and in the same condition you received it. To initiate a return, contact our customer support team, who will provide you with further instructions.

 

Refund Process

Once we receive your returned item, our team will inspect it to verify the condition. If approved, we will process your refund, which may take up to 1 week to reflect in your original payment method. You will receive a confirmation email once the refund has been issued.

 

Damaged or Defective Products

If you receive a damaged or defective product, please report it to us within 48 hours of receiving the package. Our team will review the issue and may request photos or other documentation for verification. Once verified, we will arrange for a replacement or refund, as per your preference.

 

Non-Returnable Items

Please note that certain items may not be eligible for return due to hygiene or safety reasons. If an item is non-returnable, it will be specified in the product description.